Return & Refund Policy
Last Updated: August 6, 2026
At Zivara Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We accept returns within 7 days of the date of delivery.
To be eligible for a return:
The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
A valid order confirmation or invoice is required.
Non-Returnable Items
The following items are not eligible for return:
Products purchased during clearance or final sale.
Gift cards or promotional items.
Products that have been used, washed, damaged, or altered after delivery.
Items returned without original tags or packaging.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
Your Order ID
Photos of the product
Photos of the package received
After verification, we will arrange a replacement or process a refund if applicable.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method.
Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider.
Exchange Policy
Products may be exchanged for:
Wrong size (subject to availability)
Wrong item received
Damaged or defective product
Exchange requests must be made within 7 days of delivery.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Return Shipping
If the return is due to our mistake (wrong, defective, or damaged item), return shipping charges will be borne by Zivara Fashion.
For returns due to customer preference (such as change of mind or incorrect size ordered), return shipping charges may be borne by the customer.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Zivara Fashion
📞 Phone: 8654312121
📧 Email: zivarafashion@gmail.com
We aim to respond to all customer queries within 24–48 business hours.